Privacy Policy

This is our privacy policy, which we have created in order to demonstrate our firm commitment to the protection of the privacy of our customers and visitors. The following discloses our information gathering and dissemination practices for eCogNeato.com

Sales Transaction Security

Protecting your Order

eCogNeato Development Company pledges a safe and worry-free shopping experience. Our financial transaction partner uses the industry standard for internet security. Secure Sockets Layer (SSL 128-bit) encryption scrambles your personal and credit card information as it travels over the internet during the checkout process. This ensures the privacy of your information. eCogNeato Development Company does not directly collect any of your personal information, including your name, address, credit card information. Our financial transaction partner provides us with your product order, name, address, and e-mail address. At no time does eCogNeato Development Company recieve your credit card information.

Secure Browser

Orders are performed with our financial transaction partner within secure browser windows using the "https" internet protocol. When you click a checkout link from eCogNeato.com you will be redirected to the secure checkout page of our financial transaction partner. The "http" portion of eCogNeato.com's web site address changes to "https". The "s" stands for secure. In addition, both Internet Explorer and Netscape use special symbols to indicate that you're in a Web site's secure area. Some browsers also let you know that you're moving in or out of a secure area by notifying you with a special pop-up window that requires you to click "OK" before continuing.

Personal Information We Gather Or Track

Order Forms

When you place an order our financial transaction partner asks you to provide them with contact information, such as name, billing address, shipping address, e-mail address, telephone number and a valid credit card number. They require this information to process your order.

Entry Forms

There are various entry forms throughout the pages of eCogNeato.com and a few ask you for your e-mail address. We require this information to verify that you are a paying customer before we provide you with customer support. We may also use the e-mail address that you provide to establish direct correspondance via e-mail. If you check the "add me to your mailing list" radio box your e-mail address will be added to our mailing list and you may recieve e-mails from us regarding general eCogNeato news, new products, and significant product updates. You can opt-out at any time, if you wish to stop recieving e-mail newsletters from us.

IP Addresses

eCogNeato.com uses the IP addresses of our visitors to help diagnose problems with our server, administer our web site, and analyze traffic patterns on our web site (for instance, the number of unique visitors to our web site). Although IP information must be logged for these purposes, we do not link your IP address to your other personal identifying information, except when cooperating with investigations involving fraudulent, or other illegal activity. We reserve the right to block your IP address if we detect malicious behavior (i.e. hacking)

Cookies

eCogNeato.com uses software tags called "cookies" to identify customers when they visit our site. Cookies are stored on your computer, not on our site. Most cookies are "session cookies" which means that they are automatically deleted at the end of each visit to our web site. Some cookies remain across sessions. In addition to our cookies, our financial transaction partner site may also use their own cookies.

A cookie itself does not have the ability to automatically collect personal information about you. A cookie can store certain information that identifies your computer to us so that you don't have to re-enter information as frequently when you use our site and so we can personalize your visit to our site. Your browser can be set up to accept or reject cookies. It is important to note that if you choose to reject cookies you will not be able to take advantage of certain features on our site.

Surveys

From time to time we may invite visitors to participate in a survey so that we can better understand our customers. Participation in a survey is voluntary, and therefore you have a choice whether or not to disclose this information.

Communications

If you send us personal correspondence, such as e-mails, feedback via web entry forms, and letters, or if other users, or third parties send us correspondence about your activities or postings on our site, we may collect such information into a file specific to you. We use the information in the file that we maintain about you, and other information we obtain from your use of the services, to provide better service, resolve disputes, troubleshoot problems and enforce protection of our intellectual property.

Feedback From You

If you provide us feedback regarding one or more of our products, we may contact you via e-mail to request that we post your feedback as a testimonial to one of our products. We will never post feedback as a testimonial without your approval.

Customer Support Forum Entries

If you submit a customer support request, we reserve the right to use or paraphrase your question in a posted response. Your name and e-mail address will never be posted in the question or response.

How Personal Information Is Used

Verification For Customer Support

We verify your name and e-mail address with our records to verify that you are a paying customer before providing any customer support via the customer support forums.

E-mail

If you request to be added to our mailing list at a web entry form, we will occasionally send you e-mail or standard mail with recommendations or notices of new products and/or special offers. These offers may include information about selected paid advertisers. However, at no time will your e-mail address, or other personal information be revealed to these paid advertisers, unless you provide consent or choose to conduct business with them of your own accord. If you do not wish to receive such mailings from us, please let us know by filling out the opt-out form at the bottom of this privacy policy. Be sure to provide the e-mail address and/or physical address that you wish to be opted-out from.

Referral Programs

We sometimes request that our customers give us the e-mail address of someone else that they think might be interested in our web site, a particular offer or article. We treat the privacy of these referrals with the same respect we treat our paying customers.

How Personal Information Is Shared

eCogNeato.com does not sell, rent, or trade your personal information with unaffiliated third parties. We do sometimes share information with appropriate third parties as outlined below:

Service Providers

Service providers are third parties who perform services on our behalf, such as our finacial transaction partners. They collect only the information required to complete the transaction and they provide us with your product order, name, address, and e-mail address. By contract, the third party is not permitted to sell, rent, or share this information.

Other Exceptions

We reserve the right to disclose your personal information to comply with the legal process; to protect the company's rights; to protect against misuse or unauthorized use of eCogNeato.com; to investigate fraud, intellectual property infringements or other activity that is illegal, or may expose us to legal liability.